TravTrax Systems

the Ultimate Reservation Experience
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The Advantage you've been Waiting For

designed by world leading facility operators

real-time view

Your guests and staff get real-time insight to units, rates, and statuses. No more click-and-hope reservation attempts; no more frustrated front-desk staff; no more missed revenue.

customize 100%

We fit your business like a tailored suit, exactly as you need it to be.
No more awkward processes or refunds; no more changing your business to fit some technology; no more challenges.

#1 affordable

We understand your business from decades of our own properties.
No more unfair technology costs cutting into your operating budgets; no more hidden fees; no more lost profit.

our expertise, two ways

CUSTOMIZE Even how you work with us!

Software as a service

Using our state-of-the-art coding, operating, and hosting services, you can simply customize our turn-key offerings exactly to your business and we'll make sure it all works all of the time. You don't have to worry about anything but managing your properties.

custom & proprietary

If you're the type of business that loves to control every aspect of your systems and services, and you have the staff to make it run flawlessly, then this option is for you. We will craft your solution to suit your business, help you install it, and even provide support.

world-class features

affordable FULL-EXPERIENCE eXCELLENCE
Guest Features
Staff Features
Management Features

What Adoring Guests Love

With nearly 100 years of combined expertise serving complex guests in the hospitality industry, we have keenly observed exactly what is wanted and needed to foster dedicated and loving guests of your properties. Even more now than ever, guests want choice, transparency, and fairness.

  • Real-Time Search & Stay
    One of your guests' greatest assets is their time spent finding their favorite options at your properties, don't make it frustrating, complex, or guesswork. Our revolutionary search tool provides complete ease and visibility for what's available right this second and how many others are viewing or trying to book the same resource.
  • Super Simple Up-Selling
    Our bolt-on tool makes layering everything that your property has to offer simply available at the right time, to the right people, in the right way. And because it uses the same real-time engine as the search tool, your guests will love the familiar and simple experience of knowing what is available and exactly when they can use it. Additionally, removing and refunds are easy and make sense.
  • Antonymous Reserve Agent
    Sometimes your guests just want to stay on your property and not have to shuffle though the options. We've made robot agents available for guests to simply provide their preferences, dates, and budget, then the ARA robot finds the best matching options, secures the booking, and sends a receipt and all the notifications.
  • Easy Profile Management
    Whether it's one guest and one unit or a party of 40 across 12 units, we make it extremely easy to manage who's who and where responsibility is shared.
  • Super Simple Folio
    Guest folio management can be a nightmare for everyone involved; we make it easy for guests to review, share, and pay, and we go one step further: we help guests have complete transparency on when, how, and by whom a charge or payment was added.
  • Location-Aware Tour Guide
    Help guests in and around your property with our advanced navigation guide. This feature is popular with kids, too, when used for treasure hunts, event finding, or nature discovery. When combined with our advanced Ads engine, you can navigate the guests through their most likely sales opportunities, too. Use this feature for special alerts on your property as well.
  • Friend Finder App
    Safety, fun, and engagement is critical to every guest. We make it easy for guests to know where their friends are within the property so they can spend all of their time enjoying your property.
  • Support Every Major Device
    Using the same frameworks as Google does for their apps, we make your guests comfortable and happy regardless of the device they wish to use, and our code base is built once and runs all all those devices so no more waiting for 3 different engineering and design teams to get your app done or updated.
  • Just-In-Time Contextual Ads
    Let's face it, guests hate most ads, and most ads are a waste of time for most guests. We've done away with the "numbers game" that advertisers play on your guests and instead our ad engine is 100% catered to each specific guest and only presented when it makes sense. Advertisers want this solution as it saves them time and money. You want this optional solution as it improves your guests' experience while generating you hire ad returns.
  • Social Influencer Following
    We revolutionized recommendations, ratings, and reviews by allowing guests to subscribe to those of influencers and/or sourced from social media.
  • All Other Features Out There
    Yes seriously, if you find a list of features from any of our competitors, you can expect those features to be supported within our system. One caveat, if the feature makes the experience poor then we don't have it.

Supporting Staff Excellence

The best way to achieve the level of excellence you and your staff need regardless of the situation. We've combined the most effective processes with the most efficient tools to give your property and its staff the advantage for every possible kind of day or night they may face.

  • Real-Time Search & Secure
    Inclusive of all the real-time visibility benefits afforded to guests, you can create staff roles that take advantage of advanced efficiency capabilities to put all the necessary resources on-hold while they complete their guest interaction by phone, in-person, or chat, allowing staff to serve guests effectively.
  • Autonomous Manager
    Put a virtual manager in your staff members' pockets. You can use this manager to offer real-time decisions as well as capture important situational and guest-account information, with direct escalation options for those gnarly tasks. This critical feature makes staff effective and efficient while improving guest experience.
  • Incidental Manager
    Our bolt-on tool makes managing use of everything that your property has to offer. And because it uses the same real-time engine as the search tool, your staff will love the familiar and simple experience to manage complete traceability from usage to guest notifications and approval. Additionally, removing and refunds are easy and just make sense.
  • Guest Access Authorization
    Whether it's one guest and one unit or a party of 40 across 12 units, we make it extremely easy to manage who's who and decipher access authorizations.
  • Auto Check-In & Check-Out
    Using advanced location services we offer advanced check-in/out capabilities with confirmation of on-site/off-site, charges closings, and direct integration with all other services like cleaning scheduling, resource reallocation, and fraud prevention.
  • Just-In-Time Interactions
    It's always important that guests are aware of, and often formally acknowledging of, certain terms and conditions. Our entire platform is event-based, and can use time, location, role, and any other attribute to trigger an interaction with guests exactly when and where you need to.
  • Emergency Interactions
    This capability is an important extension of JIT Interactions. When critical situations arise, you can instantly create reports, messages, and maps that can help get important information out to those who need it. Additionally, emergency services can also be integrated for both receiving and sharing critical information.
  • Override Everything
    With the right permissions, your staff can get around any complex issue or customer challenge with direct access to resources and accounts. But, complex issues don't create new messes with our system, instead you'll always end up with a standardized outcome so all the other features just work, including future complex changes, charges, and additions.
  • Seamless Across Properties
    Staff can have local, partial, or full access to all of your properties allowing for cross-property resource allocation, seamless moves, and charges aggregation. Guests will love being able to trust the stability of your brand, and staff will love the ease of efficiency.
  • All Other Features Out There
    Yes seriously, if you find a list of features from any of our competitors, you can expect those features to be supported within our system. One caveat: if the feature makes the experience poor then we don't have it.

Manage a Global Brand or a Single Property with Ease

Get the advantage you need to compete in an extremely competitive industry. As the world evolves and new practices and processes are needed, don't be left behind with antiquated and reactionary management styles. Our platform has learned how to evolve and grow through natural disasters, unexpected one-day guest growth, economic disruptions, and now pandemics.

  • Brilliant Offering Designer
    To be able to offer exactly what guests want, and how they want it, you need the ability to segment, categorize, and stack your resources for the highest possible market value. Our Offering Designer tool was borne out of our need to customize every aspect of availability so we could then compile our offerings into myriad options based on dozens of real-time factors and attributes. Nearly all other systems use a static 3- or 4-stage tariff approach, we use a real-time (dynamic) 6-stage offering approach that revolutionizes how reservations designed, measured, and viewed by guests, staff, and admin.
  • Virtual Assistant Manager
    With a virtual manager in each of your staff members' pockets, they can escalate critical decisions with embedded situational and guest-account information. This allows your managers to focus on bigger-picture tasks while effectively supporting staff. No more chasing down the manager to approve a one-off guest request, instead give managers clear and focused insight to make their decisions. You can even silently automate these decisions for managers with final yes/no approval being a click away.
  • Powerful Commerce Tools
    Using either your own payment gateway or ours, you can rely on our tools to give the appropriate managers direct access to all things commerce. This relieves the swivel-chair nightmare of managing changes by putting everything under a single pane of glass. Of course, with our APIs, our systems can also get out of your way if needed.
  • Real-Time Insights
    The most important aspect of running a hospitality brand well is real-time insight into every aspect of your properties. We've designed our entire platform from the metrics upward. All events, actions, and performance data is layered with direct and relative context giving management roles clear insights into every aspect of the brand stay experience.
  • Timeline Traceability
    Every single event, all the participants, and any other relevant situational data is easily retrieved for analysis by your management staff. Turning your managers in to problem-solving geniuses for both guests and staff. No more asking 15 people if or how they were involved in a move, add, or change.
  • Walk/Drive Around Assistant
    Your managers' time is valuable and when they are doing visual inspections or courtesy face-time, they need to know what to expect and when something is not right. With our assistant for managers, we use localization technology to inform them of what they should expect at every particular corner of your property. No more guess if those 3 RV units really supposed to be there, or is that pet registered, etc.
  • World-Class Security
    Trust is the greatest asset that our customers afford us, and we take security as a primary pillar in our relationship. We default to using the most secure practices available, and don't allow our software to be used or customized in a way that makes it unsafe. Additionally, we are advancing anomaly detection and alerting to better discover the possibility of a threat as early as possible.
  • Multi-API to Everything
    We realize that no one system can do everything without a wholesale and costly forklift change. That's why our platform is designed to integrate at a programmatic level at all stages. This allows you to integrate with all existing and future systems, and you can be confident of this due to our multi-API design supporting REST, gPRC, and GraphQL interfaces.
  • Finance First Approach
    You're in business, and every system that interacts with it impacts it finances. A core tenet of our design principles is that everything considers and reports to our finance modules. This means that you can account for every process, every interaction, and every offering to understand how it impacts your top and bottom lines, and set alerts to warn of concerning or promising trends. Wondering if that particular integration is worth it? Measure its usage down to a per-second granularity with a what-if scenario against alternative processes to gauge its real value to your business.
  • Emergency Insight
    When incidents arise, management needs to know where everyone on the property is relative to the emergency. Whether you're a campground in the forest or a resort campaign on the ocean, our tools give your managers keen intelligence that they can instantly use to deploy staff, emergency services, or alert messaging to.
  • All Other Features Out There
    Yes seriously, if you find a list of features from any of our competitors, you can expect those features to be supported within our system. One caveat: if the feature makes the experience poor then we don't have it.
about TravTrax

TravTrax was built out of a need by the operators of a world leading government-owned campground. We know that reservations are more than just the procurement experience for guests and all other options available failed to support the entire experience.

We are operators, too!

Contact Us
Sales: [email protected]Support: [email protected]
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UX by Spearstone, Inc.